Level Up Your Customer Support With Skilled Virtual Assistants
Offer your customers top-tier customer service without the stress of hiring in-house. Outshore can match your New Zealand business with virtual assistants (VAs) who can handle your customer support needs. With our VAs on the job, you can focus on growing your business while ensuring that your customers can count on prompt and friendly assistance.
Outshore Will Help You Deliver the Fast, Friendly Support Your Customers Expect
Today’s customers have high expectations when it comes to customer support. To keep up, businesses must be able to provide quick, helpful answers to their queries. When you’re wearing too many hats, however, it’s hard to handle all the emails, calls, and chats, especially outside regular hours. Why not delegate customer service tasks to dedicated personnel with the right training?
We can help you do just that at Outshore. Our VA agency in New Zealand can connect you with reliable VAs trained in customer service and ready to hit the ground running. Whether you’re a small team, a growing startup, a coach managing multiple clients, or a tradie juggling jobs, our customer support VAs can help you stay on top of it all without burning out or blowing your budget.
What Customer Support VAs from Outshore Can Do for Your NZ Business
Outshore’s customer support VAs in NZ can take on a wide range of tasks, including:
Phone, live chat, and email support
Responding to customer enquiries and resolving issues
Following up with leads or checking in with existing clients
Managing support tickets and CRM updates
Monitoring reviews or social messages and handling feedback
Helping with order processing or appointment scheduling
A skilled VA from Outshore will follow your preferred systems, tone of voice, and service standards. This way, your customers are able to get a seamless, branded experience every time they get in touch, no matter which channel they prefer to use.
Support That Feels Like a Natural Extension of Your Team
At Outshore, we don’t believe in cookie-cutter outsourcing. Before matching you with a customer support virtual assistant, we take the time to understand how your business works, what kind of support your customers need, and what your ideal VA looks like.
Do you need someone who’s upbeat and conversational? Calm and professional? Quick on tech platforms? We’ll find someone who not only has the right skills but also fits your business personality. From local tradies to digital coaches and product-based startups, we’ve helped Kiwi businesses build better support experiences, all without needing to hire locally or manage yet another staff member.
Professionalism and Consistency You Can Count On
All Outshore VAs are trained in customer service best practices. That means you can expect:
- Clear and confident English communication
- Fast response times and proactive follow-ups
- Strong problem-solving and attention to detail
- Respect for your workflows, brand tone, and customer expectations
We also provide ongoing support and quality monitoring. If your needs shift or if something’s not quite right, our team will help you adjust. Partnering with Outshore means that you’re not left to manage a VA on your own. You can count on our team to stay involved to help ensure things run smoothly.
We also provide ongoing support and quality monitoring. If your needs shift or if something’s not quite right, our team will help you adjust. Partnering with Outshore means that you’re not left to manage a VA on your own. You can count on our team to stay involved to help ensure things run smoothly.
Professionalism and Consistency You Can Count On
Outshore gives you flexibility from day one. You can start with part-time customer support and scale up as needed, be it during a product launch, busy season, or a growth phase.
Need someone during specific hours? After-hours? Full-time coverage? We’ll help you build a setup that works for your business, budget, and timeline.
You also have the option to:
Add extra VAs as your support volume increases
Switch responsibilities as your business evolves
Expand into multi-channel support (email, chat, phone, socials)
We make it easy to adapt your support systems without hiring full-time staff or compromising service quality.
Need More Than Just Customer Support? We've Got You Covered
While many of our clients come to us looking for help with customer service, Outshore also has a roster of NZ virtual assistants with specialised skills across a range of business functions. Whether you need someone to help with project management, provide executive-level assistance, handle sales outreach, or support your accounting and bookkeeping needs, we’ll match you with the right VA.
We also have experienced VAs in real estate administration, HR support, and social media management. Their capabilities are well-suited to businesses looking to stay active online, streamline hiring, or scale with confidence. Whatever your operational gaps, Outshore can help you build a flexible team that works around your goals and budget.
Ready to Strengthen Your Customer Support?
Your customers deserve better than delayed responses and inconsistent service, and you deserve more time to focus on what matters most. With Outshore, you get both. Let’s find you a customer support VA who fits your brand, your goals, and your way of working. Get in touch today by leaving a message on our Contact page.